Refund policy

Refund Policy

At Nikaraa, your comfort and peace of mind matter to us just as much as the results you're looking for. We pour real care into every product that goes out the door, and we genuinely believe it will make a difference in your daily life. That said, real results take a little time to settle in — so we recommend giving it at least 14 days before deciding it's not for you. If after that you're still not happy, you're covered by our full 90 day money back guarantee. Just reach out to us at support@nikaraa.com and we'll take care of you.

Cancellation Policy

Changed your mind right after ordering, or need to make a change to your order? No problem. Simply email us at support@nikaraa.com within 24 hours of placing your order, as long as it hasn't shipped yet, and we'll cancel or update it for you. If it's already on its way to you, we won't be able to stop it — but if you do catch it in time, your refund will be processed within 7 business days. We want this to feel easy, not stressful.

90-Day Money Back Guarantee

We stand firmly behind our products because we've seen what they do for people who've been dealing with their problem for months, sometimes years. Try it for at least 14 days so your body has time to respond — and if you're still not satisfied, you have the full 90 days to request a refund. Please note shipping fees (if applicable) are non-refundable, and return shipping costs are the customer's responsibility. To start a return, simply email us at support@nikaraa.com or fill out our Contact Us form with your Order Number or the name and email used at checkout — we'll guide you through it personally.

Damaged Items

We pack every order with real care to make sure it reaches you safely. If your item ever arrives damaged or defective, don't worry — we've got you covered. Just email us at support@nikaraa.com within 72 hours of delivery with a clear photo, and we'll sort out a free replacement for you. (Note: a dented outer box with the product inside in good condition isn't considered damage — it's just the box doing its job protecting what's inside.)

Shipping Protection — You're Covered

Every order includes free shipping protection, on us. If your package goes missing, gets delayed, or runs into an issue in transit, we'll work with you to make it right — whether that's tracking it down or arranging a resolution. You shouldn't have to worry about what happens after you click "order," and with shipping protection included, you don't have to.

Incorrect Shipping Address

We want your order to reach you without a hitch, so please double check your shipping address at checkout. If something's off, just let us know within 24 hours of ordering and we'll happily fix it for you before it ships.

We may update this policy from time to time, and we always recommend reviewing the latest version before your purchase. By shopping with Nikaraa, you're trusting us to take care of you — and that's something we take seriously.